is now a lot of shopkeepers in the shop all day sitting in front of the door what kind of customers are not clear, do business, but also how to do business for a long time? There are three steps in my shop, which is nothing in ordinary people, but for the elderly and the body of the disease has become a burden. At the beginning, I did not realize this problem, obviously see the customer on the difficult steps, I just patiently waiting, did not reach out to help, one is afraid of the other side of the taboo, the two is the network news to see more.
live in the nearby nursing home of Uncle Lee because of stroke caused by leg mobility inconvenience. One day, Uncle Li came to the shop on crutches.
"Uncle Li, what do you want to buy?" I stood on the doorstep and asked.
"I’m not going up, I said," you get it for me!"
"good!" I easily brought a stool, let Uncle Lee sat down at the door.
"2 rolls of paper and soap……"
I quickly take out the goods, change to Uncle Li bagging. Uncle Li pleased to say: This is the fastest time I went to the nursing home to buy things, if you move out and then move out, 20 minutes are not afraid, you will be ready for the girl in two minutes. Oh! It’s no use getting old……"
there is a Geng uncle looks good dress neatly, but affected by the disease, his hands trembling is difficult to control. See Geng uncle come over I will welcome the inquiry: "Grandpa, you want to buy what I help you take!" The old man did not answer, kick up the steps, I immediately escorted into the shop. The old man saw the stool to sit down immediately, with a clear description of the situation: tomorrow grandson to come, so I would like to buy some grandchildren like to eat snacks.
look at what I will take, and some nodded to say, and some do not shake his head, and finally selected a few happy to pay to go home, I hastened to hold the old man down the stairs. Walking down the steps of Uncle Geng turned to me and smiled, I understand that it is my praise.
is the same as the elderly, the same as the patient, but the need for different help (or service), just a little attention can do well. After these two after the event, where the elderly or suffering from the disease of the customer, I have to take the initiative to communicate with them, understand each other’s ideas, understand each other’s difficulties, to provide appropriate help.
for the owner is not in fact what, especially when the shop is not busy, it is easy, but for old people is not so. After such a period of time, I found that the elderly in the nursing home to shop more and more. I will also help the old man to go to another store to buy me